Shipping policies

Last Updated: 16th Feb 2025

At Isavela, we strive to provide you with a seamless shopping experience, including reliable and timely shipping. Please review our shipping policy below for details on processing times, delivery estimates, and costs.

Shipping Locations

We currently ship across Canada and the United States.

Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates

Free shipping on all orders for Canada & USA

Canada: 3-5 business days

United States: 5-10 business days

Please note that delivery times may vary due to carrier delays, holidays, or weather conditions.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Customs, Duties & Taxes

For U.S. customers, orders may be subject to customs duties and taxes, which are determined by your country’s customs office.

Shipping Issues & Lost Packages

If your order is delayed, please check your tracking information before contacting us.
If your package is lost or missing, contact us at info@isavela.net with your order number, and we will assist you in filing a claim with the carrier.