Return & Exchange Policy

Last Updated: February 16, 2025

If you are not completely satisfied, we are here to help.
Please review our return and exchange policy below.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 14 days of receiving your order.

How to Initiate a Return or Exchange?

1️⃣ Contact Us – Send an email to info@isavela.net with your order number and the reason for the return. We will then send you return instructions.
2️⃣ Ship Your Item – Return shipping costs are the customer's responsibility. We recommend using a tracked shipping service to ensure your return is received.
3️⃣ Receive Your Refund or Exchange – Once we receive your return, we will process a refund to your original payment method or an exchange, depending on your request.

Return Fees & Costs

Return Shipping Fees – The customer is responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
Restocking Fee – A 10% restocking fee will be deducted from the refund for any non-defective returns.
Refund Processing Time – Refunds will be processed within 5 business days after receiving the return.
Initial shipping fees and restocking fees are non-refundable.